To help businesses send emails more reliably, we’ve added a new email sending option. This update ensures your appointment confirmations, reminders, and marketing emails are delivered successfully.
Why This Matters
Previously, emails were sent using your business' own domain (e.g. @yourbusiness.com.au). Many businesses don’t have email authentication properly configured for third-party applications to send emails, which can cause:
Emails bouncing back
DMARC policy failures
Clients not receiving confirmations or reminders
To fix this, you can now choose to send emails using our secure, authenticated domains, while still allowing clients to reply directly to you.
What’s New
You’ll now see a new option in your Email Settings:
When enabled:
BetterHQ sends from noreply@betterhqapp.com
Replies still go straight to your business’ email address
This ensures your emails pass authentication checks and reach your clients without issues.
How to Enable It
Go to Settings Cog > Email Settings
Navigate to this section:
Enable this option.
Click Save
That’s it! All system-generated emails will now use our secure, verified domain, while replies still go to your business.
Frequently Asked Questions
Can my clients still reply to my emails?
Yes. Replies will always go directly to your business’ email address.
Will this change affect my branding?
Only the “From” address changes. All email templates, signatures, and content remain the same.
Do I need to update anything in my domain?
No, this option works immediately without any domain configuration.
If you’re unsure whether this setting is right for your business or need assistance, our support team is here to help!