Accidentally deleted something important? Don’t worry, in many cases, we can help recover lost data. Please note that this is a paid service and isn’t included in standard HelpDesk support.
What this service covers
Our data recovery service can assist with recovering certain types of deleted or lost data, including:
Customer records
Appointments
Notes
Invoices or payments
Other account-related data
Note: Recovery depends on what was deleted, when it was deleted, and the type and volume of data involved.
Pricing
$220 per hour (incl. GST)
Minimum charge: 1 hour
Most recoveries are completed within one hour
More complex recoveries or larger volumes of data may require additional time
This cost covers the expertise of senior system administration staff and the use of temporary cloud infrastructure to safely investigate and restore your data.
Before we proceed
Please let us know what was deleted, approximately when it was deleted, and any relevant details about the data involved.
Based on this information, we can:
Confirm whether recovery is possible
Provide an estimated cost before any work begins
No recovery work will be started without your confirmation.
Important notes
Data recovery is provided on a best-effort basis and cannot be guaranteed
Availability depends on system retention and data type
Recovered data will be validated with you before the request is closed
How to request data recovery
Review the pricing and notes above
Our team will review your request and provide a cost estimate before starting work
Frequently asked questions
Q: Why is there a charge for data recovery?
A: Recovery requires senior technical staff and temporary cloud resources and sits outside normal HelpDesk support.
Q: How long does recovery usually take?
A: Most requests are resolved within one hour.