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Security

Better HQ Security and Backups

Trentenn avatar
Written by Trentenn
Updated over a week ago

We understand that secure storage of data and customer privacy remain a top priority. Here’s how our software supports the data security and privacy of your customers.

Secure data hosting

  • We use Amazon Web Services (AWS) for our data storage and hosting.

  • They are the industry-leading cloud service provider, allowing us to leverage their best-in-class security assurance program.

  • These security protections and control processes are independently validated by multiple third-party independent assessments.

PCI compliant payments

  • Our payments are run through Braintree who are a validated Level 1 PCI DSS compliant service provider.

  • They are on Visa and Mastercards global compliant provider list.

  • This means we never store raw magnetic stripe, card validation code, or PIN block data to protect you patients online payments.

Automatic account backups

  • Your account & associated data, including attachments, are automatically backed-up and securely stored for your peace of mind.

  • We have rolling automatic backups scheduled 24/7 for complete assurance.

Encryption

The data transmitted between the BetterHQ platform and you the end user is encrypted using HTTPS end-to-end encryption including 2048-bit SSL certification for encryption in transit. This will display in your browser as a padlock meaning your data is safe.

Data stored in Australia

  • Your data is stored in Australia under Australian privacy law using an AWS secure data center.

  • To comply with Australian law, all data, backups, and offsite backups are stored within Australia. For attachments and uploads, we allow users to choose their own data storage location preference to support our global customer base.

  • We are also GDPR compliant!

Your account

To help protect your account we have login security measures. Repeat failed password attempts will force a security feature of BetterHQ, blocking access to your account and helping you identify unauthorized access. It’s also important to note that you own your own data with full exports available.

Our staff & environment

The BetterHQ head office is run in a secure facility with access points and individual identification. All staff working on our software are required to undergo police checks as part of the recruitment process.

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