In your calendar, BetterHQ allows you to add your own non-client appointment types. By default, BetterHQ offers you Personal, Break, Leave and Meeting as other appointment times for team members to use.

Using the other appointment type feature is a great way to clearly set breaks for your team members or even set weekly meetings. Differentiating between client appointment types and team-member appointment types will assist in organising team member schedules.

For example, your business might want to add; In Service, Team Meeting, Client Debrief, Client Handover. You can add any personal appointment type you want in BetterHQ.


To Add Other Appointment Types:

  1. Go here

  2. Or go to Settings > Calendar > Other Appointment Types

  3. The 'Other Appointment Types' box is located on the bottom right hand side of the settings page.

  4. Click the red '+Add' button.

  5. A new row will appear below the previously listed appointment types. Add the name of the new appointment type in the box.

  6. Save

Once added, this new type will be available to select when making any other, non-client appointments in your calendar. Adding these appointment types are all done from the appointment pop screen.  

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Add an Appointment 

First, you you need to launch the New Appointment popup, this can be done 2 ways for Otherl Appointments:

  1. Head to the Calendar, click on the time of date (week/month view) or time (today/day view) that you would like to make the appointment. 

  2. Click on + toggle on the bottom right hand corner of Better Clinics, select 'New Appointment' (this button has been placed here so you can always get to it quickly from anywhere!)

Once the appointment pop up has been launched, complete the details on the form, 'Save' appointment and you're done! (See Definitions below for further details).

Add Recurring Appointments

Better HQ allows you to book recurring appointments for personal appointments.

  1. Once you click on the appointment time, the New Appointment pop will launch

  2. Select Clinic Location (if applicable) Team Member (if applicable) > Type (of appointment – in this case Personal), Date, Time, Duration, Recurrence frequency and add Note if required.

  3. Save

Editing Appointments

Go to the Calendar

Edit or reschedule appointments by clicking on the appointment and updating the details (Team member, personal appointment type, date, time, product).

Or, you can drag the existing appointment to the new date and time, click. You will be asked to confirm the change of appointment time.

To edit or re-schedule an appointment

  1. Click on appointment in the calendar you would like to edit

  2. The Appointment Summary pop up with display

  3. Click on Edit, edit the details of the appointment

  4. Save 

TIP: When editing reoccurring appointments, you can select to either Edit Single Appointment Only or Edit All Reoccurring Appointments.

Definitions (a bit more on the details)

"Team Member" Select the team member you are booking. Simply select the staff member who will be covering this appointment.

"Type" Select between "Personal" or "Client" Appointments. You can block out times for personal breaks or meetings easily.

"Colour" Use booking colours to differentiate between practitioners or types of bookings, it's up to you.  When setting up team members you can choose a default colour for the calendar.

"Date" Use the date picker or manually enter the date in the date field.

"Time" Use the "Hour", "Minute" & "AM/PM" dropdown to select the appointment time.

"Recurrence" You can create multiple recurring bookings at the same time. If one appointment, the have Recurrence Off, if you want to set more than one appointment select how regularly you want the recurrence to  happen, either daily, weekly, bi-weekly or monthly.

"Note" This is not a mandatory field but is handy if you have notes that you want to add to the booking, want to record the practitioner, or any number of comments.

You can then Save your appointment and it will now appear in your calendar.

More: Adding a Client Appointment.

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